Shop FAQ2022-12-25T18:12:50-06:00

Frequently Asked Questions

The questions below are separated into two main categories: Shop and Auction

If your question is still not answered below, please feel free to reach out via email or Twitter.

Shop FAQ

Where do you ship?2023-11-24T14:38:30-06:00

At this time we ship to the following locations:

North America

  • Canada
  • Mexico
  • United States

Europe

  • Austria
  • Belgium
  • Denmark
  • Finland
  • France
  • Germany
  • Iceland
  • Ireland
  • Italy
  • Netherlands
  • Norway
  • Portugal
  • Spain
  • Sweden
  • United Kingdom

Oceania

  • Australia
  • New Zealand

South America

  • Brazil
What are shipping costs?2024-01-22T10:26:51-06:00

For the United States:

Shipping is a flat rate of $8.95 no matter what you order. At this price we will use the cheapest option available (either UPS or USPS). No requests will be accepted.

You can upgrade to USPS shipping for $11.95 per order which will guarantee that your order is shipped with USPS.

If your order total (before shipping and taxes) reaches $75 ($50 for VIP Members), you will be eligible for a discount of $8.95 which will be subtracted automatically at checkout.

For Canada:

Shipping starts at $11.99, but the total cost is based on the total weight of your order.

If your order total (before shipping and taxes) reaches $75 ($50 for VIP Members), you will be eligible for a discount of $8.95 which will be subtracted automatically at checkout.

For All Other Countries:

Shipping starts at $14.99, but the total cost is based on the total weight of your order.

If your order total (before shipping and taxes) reaches $75 ($50 for VIP Members), you will be eligible for a discount of $8.95 which will be subtracted automatically at checkout.

What is the condition of the figures being sold?2022-12-25T17:01:07-06:00

All figures should be considered used. This means:

  • Figures may have scuffs and scratches from ordinary use
  • Figures may show slight signs of wear (i.e. faded or chipped paint)

However

  • All figures are guaranteed to work in the game
  • All figures have been tested
  • All figures have been reset to their factory settings
    • This includes Creation Crystals, but not Traps
Are the Creation Crystals reset?2022-12-25T17:13:20-06:00

Yes. All Creation Crystals sold by Skylanders Character List (SCL) have been reset.

You will be able to choose the Battle Class for your Imaginator just like it was a brand new Creation Crystal.

Will the figures I receive look exactly like the pictures?2022-12-25T17:15:54-06:00

Not always. (But it will typically be close.)

Many of the images used on this site are stock images or digital renderings.

Colors may vary slightly on each figure.

It should be noted that many Traps and figures holding Traptanium weapons experienced a loss of color in later production runs. This is not typically sun damage. This is simply how they came from the factory and how they were sold in stores.

If you want to get a preview of the items before they are added to the SCL Shop, feel free to check out my Skylanders Unboxing Live Streams on the SCL YouTube Channel. Be sure to subscribe to the channel and turn on notifications so you can catch all the latest additions!

How will my order be shipped?2022-12-25T17:17:52-06:00

All orders are shipped via USPS or UPS. You will receive an email with a tracking number to follow the progress of your order.

All orders are shipped in boxes. I do not ship in padded mailers or other envelopes. I want your purchase to arrive in the same condition that it was sent.

What can I expect after placing an order?2022-12-25T17:43:02-06:00

After you place an order, you should immediately receive an email confirming that your order was received.

Then within 2 business days (typically less) your order will be packaged up. Once it is packaged you will receive a second email containing your tracking information.

NOTE: If you do not receive one or both of these emails, please check your Spam folder. Also please consider adding [email protected] to your safe email list so future emails appear in your inbox.

Once your package is shipped, the timing is out of my control.

However, most packages are delivered within 2-5 business days (assuming there are no delays). The average package arrives in 3 days.

Packages may also take longer to reach you during the holiday season.

When will ___________ be back in stock?2024-02-23T10:34:45-06:00

I cannot guarantee when or if any specific item will be back in stock. Since Skylanders are no longer in production, I can't just go to the warehouse and order more.

With that being said though, I am constantly buying more figures and the shop gets updated multiple times throughout the week.

How often do you update the shop?2024-02-23T10:36:13-06:00

The shop is updated multiple times throughout the week.

Check in early and often to see what's new!

How do I cancel my SCL VIP Membership?2022-12-25T17:46:41-06:00

You can cancel your SCL VIP Membership at any time right here on the website.

  1. Log in to your SCL account
  2. Navigate to My Account > Subscriptions
  3. Click on your subscription
  4. Click the cancel button/link
What should I do if I receive a broken or damaged figure?2022-12-25T17:47:51-06:00

All figures are tested in game and checked multiple times for physical damage before being listed in the shop. Then they are expertly packed with care as our goal is to get your Skylanders to you in the same condition they left our facility.

However, sometimes a Skylander's journey to reach their new home can be rough and unpredictable.

If you do happen to receive a damaged figure (that was not purchased as a damaged figure), please contact [email protected] and we will do our best to make it up to you.

Please be sure to include pictures of the damage and your order number in the email.

Can you mark my international order as a gift on the custom form?2023-02-26T12:09:38-06:00

No.

Since you are purchasing merchandise it is illegal for us to mark it as a Gift on the customs forms.

You are responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

What currency is used on Skylanders Character List?2023-03-19T15:10:07-05:00

All prices listed are in USD (United States Dollars).

If you are purchasing from outside the United States, your total may appear differently on your credit card, bank or PayPal statements.

Auction FAQ

Do the same shipping charges apply to auction items?2022-12-25T18:01:50-06:00

Yes. Auction items are subject to the same shipping charges.

For the United States:

Shipping is a flat rate of $6.45 no matter what you order.

You can upgrade to Priority Mail Shipping for $9.95 per order.

For Canada:

Shipping starts at $9.99, but the total cost is based on the total weight of your order.

For the United Kingdom:

Shipping starts at $12.99, but the total cost is based on the total weight of your order.

How long do I have to pay for an auction item?2022-12-25T18:03:00-06:00

You will have 3 days to pay for your item after the auction ends.

If you have not paid by the end of the three day period, your bid will be deleted and the item may be re-listed in a future auction.

Can I pay for multiple auction items in the same order?2022-12-25T18:04:02-06:00

Yes. Just make sure to add all the auction items you won to your cart before proceeding to the checkout.

If you're having trouble or make a mistake, please send me a DM or email me.

Can I add other items from the SCL Shop to my order after winning an auction?2022-12-25T18:06:15-06:00

Yes. When you win an auction, the auction item will be added to your cart. Then before you pay for your order you'll have a chance to add more items to your cart from the shop.

This is a great way to save on shipping costs.

Can I apply my SCL VIP discount to auction items?2022-12-25T18:07:43-06:00

No. Allowing VIPs to apply their discount to auction items would give them an unfair advantage in the bidding process. The VIP discount only applies to items purchased directly from the SCL Shop.

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